Privacy Policy
Last updated: 21 September 2026
Be.My.Jewel (“we”, “us”) operates the Be.My.Jewel platform — the website at bemyjewel.com and our iOS and Android apps (together, the “Service”). This policy explains what information we collect, why, and the choices you have. The Service is a business tool used by jewellery retailers, designers, manufacturers and their teams to manage bespoke orders; it is not directed at children.
Information we collect
- Account information — your name or business name, email address, phone number, role and the company you belong to, provided when an account is created for you.
- Order and business content — the bespoke orders, designs, specifications, pricing, images, files and messages you and your counterparties create and exchange through the Service.
- Customer details you enter — where you record an end customer’s name or contact details against an order, on their behalf.
- Usage and device data — basic technical information such as pages viewed, approximate location from your IP address, browser or device type, and error diagnostics, used to run and improve the Service.
- Push notification tokens — in the mobile apps, a device token so we can send you order and message notifications. You can turn notifications off in your device settings.
We do not collect payment card numbers, and we do not sell your personal information.
How we use it
- To provide the Service — authenticate you, show your orders, calculate and share pricing, and deliver messages and files between the people on an order.
- To send operational emails and notifications (for example, a new quote, a status change, or a password reset).
- To secure the Service, diagnose faults, and prevent abuse.
- To understand aggregate usage so we can improve the product.
Service providers we share it with
We use trusted providers to run the Service, and share only what each needs to do its job:
- Supabase — database, authentication and file storage.
- Vercel — application hosting.
- Brevo — sending transactional email.
- Google Analytics — aggregate, privacy-preserving usage measurement.
- Sentry — error diagnostics; we strip authentication tokens and cookies before reports are sent.
- Firebase Cloud Messaging / Apple Push Notification service — delivering push notifications to the mobile apps.
We also disclose information where required by law, or to protect the rights and safety of our users and the Service.
Where data is stored
Your information is stored and processed on our providers’ servers, which may be located outside your country. We rely on providers that apply appropriate safeguards for international transfers.
How long we keep it
We keep account and order information for as long as your account is active and as needed to provide the Service, resolve disputes and meet legal obligations. When information is no longer needed, we delete or anonymise it.
Your rights and choices
- Access, correct or update your account information from within the Service, or by contacting us.
- Request a copy of your personal data, or ask us to delete it, subject to legal retention requirements.
- Turn off push notifications in your device settings, and unsubscribe from non-essential email.
Because the Service is provided to businesses, some data is controlled by the company whose workspace you belong to; we may direct certain requests to them.
Security
We protect your information with encryption in transit, access controls, row-level authorisation so each company sees only its own data, and rate limiting. No system is perfectly secure, but we work to keep your data safe and to respond promptly to any issue.
Changes to this policy
We may update this policy from time to time. We will change the “last updated” date above and, for material changes, notify you through the Service.
Contact us
Questions about this policy or your data? Email support@bemyjewel.com.